Please do not use other references
Read the chapter 2 of the file sender
must read ch 2
After you read the chapter 2 of the textbook, You should understand the organizational goal setting is important to improve performance.
Please reference the textbook pages 38-39 to answer the following question. (( the book name is Capability at Work: How to Solve the Performance Puzzle, by Paul Matthews (2014). Milton Keynes, UK: Three Faces Publishing. ISBN-13: 978-1909552043)