HI230 Quality Assurance and Statistics in Health

Unit 8 Assignment 2: Quality AssessmentGrading rubrics for this Assignment are located under Course Resources.Unit Outcome assessed in this Assignment:Identify the differences between internal and external customers.Discuss the importance of customer satisfaction in the PI process.Course outcome assessed in this Assignment:HI230-5: Measure the performance of a healthcare facility through standard metrics.GEL-6.02: Incorporate outside research into an original work appropriately.Course Outcome practiced in this unit:HI230-4: Recommend productivity measurement techniques.

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