five pages, APA format

  1. Week 2: Leadership
    • Why it is a strategic issue
    • Management as a role model
    • New kinds of metrics
  2. Week 3: General Quality Strategies and Tools
    • Establishing customer expectations
    • Designing quality in
    • Defining metrics
    • Mistake-proofing
    • Kaizen
    • Six Sigma
  3. Week 4: Quality Tactics and the Logistics and Supply Chain Functions
    • What tools are applicable internally
    • What tools are applicable externally with vendors
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