five key dimensions to assess quality

Research has shown that customers use five key dimensions to assess quality:

1. Tangibles
2. Reliability
3. Responsiveness
4. Assurance
5. Empathy

Research and write a 3-page paper, doubled spaced, 12″ font, on how some organization (you choose the organization) applies the above five dimensions of service quality. Include 2-3 sources

 
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