According to Daniel Goleman and the research that has been completed in the area of emotional intelligence, there are five essential skills that individuals need in order to be particularly successful. The first is the ability to establish rapport. You can imagine how important this might be, whether you are at your first day on a new job, trying to schmooze a room full of executives, attempting to make a sale with a new client, meeting the in-laws, or trying to figure out a way to make contact with an attractive individual at a party.
How would you go about establishing rapport with someone you didn’t know? What would you say and do?