A key characteristic of an effective manager is good interpersonal skills. Among the interpersonal skills that must be built are: motivation, communication, effective confrontation, coaching and development. Describe the importance of each of these interpersonal skills for a manager.
- A commonly used acronym for goal setting is SMART. Goals must be specific, measurable, achievable, realistic and time-bound. Describe a professional goal that you have set listing how it fits into the SMART categories.
- Describe how the decisions managers make differ based on the level of the position such as supervisor, mid-level manager and senior manager.