Read each case and answer the questions. Provide complete, well thought out responses and use references to support your position, if applicable.
Strategy and HR Planning
Case Study- Merck: A Healthy Approach to Engagement
Read the case and answer the following questions:
1. What three areas did Merck focus on that would address the employee experience aspects of customer service?
The three areas which Merck is focusing on is “driving and rewarding innovation, encouraging collaboration and bring the customer experience to life.”
2. Why is Merck trying to link employee feedback to customer feedback?
3. Which of the three key ways Merck engages its people to deliver for customers would be the most important to you as an employee of Merck.
Equal Employment Opportunity
Case Study #2- Equal Employment Opportunity
Answer questions 1, 2, and 3.
Job Analysis and Design
Case Study #1-Yahoo Cuts the Cord on Telecommuting
Answer questions 1 and 2