The textbook states, â€œInformal communications shared among individuals in a company are prepared as emails, instant messages, text messages, or memos. In a business setting, correct grammar, spelling, capitalization, and professional tone are required in all messages to portray professionalism and to gain/maintain respect among supervisors and peers.â€ Read the scenario below and answer the questions below.
Imagine you are the instructor of a Health care Customer Service course. On the first day of class, a student speaks with you before class. He shakes your hands and introduces himself: â€œHello, Ms. Jones. My name is Matthew Anderson. Iâ€™m really looking forward to your class. Iâ€™m a business major, but Iâ€™m thinking about being a double major in Medical Office. If I have any questions this semester, would it be ok if I emailed you about them or do you prefer a different way of getting in touch?â€ As you wrap up your conversation, he says, â€œOh, by the way, hereâ€™s a copy of my disability support services accommodations letter. Iâ€™ll be using a few accommodations in your class, and you can contact either me or the disability office if you have any questions about them.â€
Answer the following questions:
- Why does communication matter?
- What type of first impression has Matthew made on you, as the instructor of this course?
- What is that first impression based on?
- What might you predict Matthew will be like during the rest of the semester based on your first encounter with him?
* Your entire answer should be no less than 150 words.
* PLEASE write in your OWN words, NO sources needed for this.
* Plagiarism will NOT be accepted.